Items can be returned at your own expense if all of the below applies:

• the product is new and unused
• the product is being returned in the original packing, the packaging must not be damaged
• all labels and hangtags are still attached to this product

Refunds will be processed within 7-10 working days after receipt and inspection of the package using the original payment method. Please ensure that you keep the tracking number of the parcel service until you have received the refund.

More informations can be found in the return policy.

Please note that you need to organize the return on your own with a carrier of your choice (we recommend the same carrier the parcel has been shipped with). Please ensure that your customs declaration is detailed and complete. Clearly label your parcel as a return and enclose the invoice with a note which items are included in this return.

Please note that incorrectly labelled parcels will be held by customs and may incur further processing costs. Ucon Acrobatics cannot cover collection from customs or payment of any costs incurred as a result.

Please keep all your tracking details until you receive a refund notification. This may take up to two weeks.

More informations can be found in our return policy.

For following countries we offer a paid label which you can choose in the return process: DE, AT, BE, NL, FR, IT.

When choosing self-return we will provide you with the correct return address (located in Austria).

We do not offer exchanges. If you don’t like your product and would like to replace it with another one, please contact our customer service to return the one you don’t like and place a new order in our store. We will credit you for the returned product when we receive it in the warehouse. This may take up to 7-10 working days after receipt.

If your product is damaged or defective upon arrival, please contact our customer service within 3 days of receiving it. We will arrange a discount, replacement or refund, depending on the situation. Please do not return damaged or defective products without first contacting us. Please always attach your order number (UA...) and pictures of the issues.

If you bought the product in our online store, please contact our customer service. Please do not return damaged or defective products without first contacting us. Please always attach your order number (UA...) and pictures of the issues. We can not accept returns for products not bought in our online shop.

Please check out our detailed FAQ for more informations on returns.